• Online: lestudiotd.com/
ACCEPTED CREDIT CARDS
• The accepted credit cards are: Visa, MasterCard and American Express.
• Debit cards with a credit card logo are also accepted.
• It’s important to note that only the credit card holder is authorized to purchase tickets with their credit card.
PayPal is also an accepted method of payment for online purchases.
YOU DON’T HAVE A CREDIT CARD?
If you don’t have a credit card, it’s possible to buy your tickets in person at the box office.
It’s also possible to get a prepaid credit card in some financial institutions or retail outlets. In such a case, make sure to correctly activate your card and to keep it until the date of your event.
PayPal is also an accepted method of payment for online purchases.
ACCEPTED METHODS OF PAYMENT AT THE Le Studio TD AND BELL CENTRE BOX OFFICE
The box office accepts direct debit or by credit card. It’s important to note that only the credit card holder is authorized to purchase tickets with their credit card. Bring a valid piece of photo identification when you come to buy your tickets because you could be asked to show it.
A presale is an offer to make a purchase before the public on-sale. It’s an interesting opportunity to buy tickets.
To take advantage of the evenko presales, you only have to become an evenko member by clicking on the “Sign Up” tab on evenko.ca. If a presale is available for the show that interests you, an email will be sent to you a few days before the scheduled on-sale date.
Several other types of presales can be offered for each show. The main presales are those offered to fan club members, by some credit card companies, and by the event promoters.
To take advantage of fan club presales, you must be a member of the artist’s fan club and visit the artist’s website to check if a presale will be offered to members.
Please note that only a limited quantity of our ticket inventory is available during presales. Thus, having access to a presale doesn’t guarantee having access to seats or to better seats.
Some artists offer VIP packages to their fans. Those packages vary from one show to another and don’t always include the same perks. For more details about VIP offers, you can visit your favourite artist’s website.
An email will be sent to you by those in charge of the package a few days before your event in order to provide more information on the package. If you wish to get more information about your package earlier, we invite you to visit the artist’s website and to communicate directly with their production team.
Generally, there is no minimum age to attend our events at Le Studio TD. In a case where an age restriction is imposed, we indicate it on evenko.ca and you will be notified when you purchase tickets.
The minimum age to buy alcoholic drinks is 18. If you plan to have alcoholic drinks at the venue, please have in your possession two (2) valid pieces of identification and make sure to drink responsibly.
HOW COME TICKETS SELL SO QUICKLY?
If tickets sell quickly, this means that the event is very popular and that demand is high. A portion of tickets may have been sold during the presales. We invite you to read the Presales section to learn more. Furthermore, with the new technologies, it’s possible to sell hundreds of tickets per minute, which means that the inventory of available tickets is gone quickly.
Being fans ourselves, we understand the desire to attend the shows of our idols. We invite you to check out our tips to maximize your chances to buy tickets.
SOLD-OUT EVENT – TICKET RELEASE
As an event approaches, the technical needs of the producers become more precise, which allows us to sell tickets that were originally not available for technical reasons. Furthermore, in the hours before an event, once the stage setup and the installation of the technical equipment are completed, Le Studio TD and the producers adjust the capacity and release new tickets, space permitting. Consequently, it’s possible that tickets closer to the stage will be available after your purchase. Be certain, though, that at the time you made your purchase, the best available tickets were those you have in your possession.
Please note that, as indicated in our purchase contract available at www.evenko.ca, there is no exchange or refund once a ticket has been purchased.
SERVICE AND HANDLING FEES
A service fee corresponds to the service that is offered to you during the purchase of your tickets. This fee is billed by the intermediary who sells tickets to you in order to cover operating costs such as call centres, box offices, managing and maintaining the websites, etc. The service fee varies from one show to another and from one venue to another. It is applicable on every purchased ticket.
The handling fee is a fixed fee applicable once for the overall order, which makes it possible to cover the costs of printing and sending the tickets in the case of a mailing, the Internet connection fees and the costs associated with secure delivery in the case of electronic tickets, and the printing and handling of the tickets in the case of a Will Call.
TIPS TO MAXIMIZE YOUR CHANCES TO BUY TICKETS
1. Presales offer an interesting possibility to purchase tickets before the public on-sale. We invite you to check out the Presales section for more details.
2. The sale system always offers you the best available tickets at the moment you make your purchase. Particularly in an on-sale context, if you reject the seat offer and try a new search, it’s possible that the system will offer you seats further from the stage.
3. In the hours before the show, it’s possible that Le Studio TD will release tickets. For more details, check out the Ticket Release section.
Please note that the chances to have access to tickets are the same whether you use the Internet, the phone or the box office.
Le Studio TD and evenko strongly advise against buying tickets from resellers or from a third party.
PURCHASE FROM A THIRD PARTY – TICKET RESALE / “SCALPING”
Le Studio TD and evenko strongly advise against buying tickets from an unauthorized reseller. We only guarantee the validity of tickets that are purchased at the official box offices or from authorized vendors (e.g. some fan clubs will sell tickets and/or VIP packages themselves). It’s impossible for us to determine the validity of a ticket purchased from an unauthorized reseller (street resellers [scalpers], classified ad websites).
The entrance of Le Studio TD is at street level and is accessible for our wheelchair patrons. They will have access to the floor section, i.e. the level where our wheelchair spaces and a bar are located. The adapted washrooms in the basement are accessible by elevator.
In the case of a General Admission (standing) event, we recommend arriving a few minutes before the doors open in order to choose your place first.
For events with reserved seats, a section is specifically dedicated to wheelchairs (floor level) and you must purchase tickets in that section, otherwise we won’t be able to guarantee accessibility.
An elevator accessible via the lobby is available to access the adapted washrooms in the basement. However, there is no elevator going up to the balcony at Le Studio TD. Since it is very high, we recommend purchasing floor tickets when available.